Shipping Policy

These shipping terms cover destinations and products that the current checkout allows.

Before dispatch

We generally prepare an order in 1–2 business days. Accurate recipient, street, apartment, postal, and contact information is required. A change cannot be assured once packing or carrier handoff has started.

Estimated travel time

Carrier transit is expected to take 2–4 business days after shipment. This estimate is not a delivery guarantee; weather, holidays, volume, service interruptions, remote access, and address corrections may cause delay.

Cost and tracking

If an order qualifies for free shipping, checkout will say so. Otherwise the displayed shipping charge applies. Available tracking is sent after dispatch, and carrier scans may take time to appear.

Loss, delivery scans, and damage

Tell us promptly about extended delay, suspected loss, a delivered scan without receipt, or shipping damage. Include the order number, label and packaging photos, item photos, and relevant carrier details. We will review the facts and available carrier remedy; a refund or replacement is not automatic.

Restrictions

Carrier, safety, destination, legal, or quantity limits may prevent fulfillment. Applicable law and the other published policies remain controlling.

Contact details

Email: elmejorteamcandy@gmail.com
Mailing address: 303 E Blenkner St, Columbus, Ohio, 43206, United States
Phone: (216) 998-6471