Refund Policy

We review claims for goods that are damaged, defective, wrongly supplied, or materially inconsistent with the product listing. Preference changes and no-reason returns are not accepted.

Thirty-day deadline

A request must reach us within 30 days of delivery. It should contain the order number, purchasing email, detailed explanation, and clear photos or video of the item, parcel, label, and claimed problem.

Do not return without approval

Keep the item and packaging while the review is open. Do not mail a product until written authorization and instructions are provided. An unapproved return may be rejected and does not guarantee credit.

Decision and remedy

We may ask follow-up questions or compare evidence with fulfillment records. When a qualifying claim is approved, we choose a suitable replacement or refund. Refunds are sent to the original payment method and bank posting time varies. Delay, misuse, normal wear, accidental damage after receipt, or buyer preference is not a qualifying defect unless law says otherwise.

Contact details

Email: elmejorteamcandy@gmail.com
Mailing address: 303 E Blenkner St, Columbus, Ohio, 43206, United States
Phone: (216) 998-6471