FAQ

What is sold here?

Current offerings span coffee, matcha, cocoa, chicory, oats, creamers, bundles, and accessories. Consult each listing for ingredients, use, warnings, options, and availability.

Do all orders ship free?

No universal promise is made. Checkout identifies any free-shipping qualification and the charge that applies.

What is the timing?

Allow 1–2 business days for handling and an estimated, non-guaranteed 2–4 business days for carrier transit.

Are ordinary returns available?

No. The Refund Policy provides a 30-day claim route only for damage, defect, wrong item, or material mismatch with the listing.

How is a faulty order reported?

Provide the order number, checkout email, explanation, and useful photographs or video. Wait for authorization before sending anything.

How may I pay?

Payment is currently available through the checkout Credit/Debit Card gateway, which displays Visa, Mastercard, Maestro, and additional supported card networks. The checkout screen remains the controlling list.

What should a support message contain?

Use the contacts below and include the identifiers and evidence needed for the relevant order, product, delivery, payment, refund, privacy, or policy question.

What tracking technology is present?

The storefront needs cookies for shopping and checkout and uses Shopify analytics and web-pixel features for measurement. We have not identified a standalone third-party advertising tag as active.

Where can full rules be found?

Read Shipping, Refund, Payment, Privacy, and Terms of Service for the complete conditions.

Contact details

Email: elmejorteamcandy@gmail.com
Mailing address: 303 E Blenkner St, Columbus, Ohio, 43206, United States
Phone: (216) 998-6471